Privacy Policy

CleanWorld Restoration ("CleanWorld," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you interact with our website at cleanworldrestoration.com, contact us by phone or text, or use any of our services.

By using our website or services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

Information You Provide Directly

When you submit a booking request, contact form, or otherwise communicate with us, we collect:

• Full name
• Phone number
• Email address
• Service address
• Contact preference (call or text)
• Service type requested and preferred scheduling dates
• Any additional details you provide about your property or service needs

Communications Data

We collect and retain records of your communications with us, including:

• AI chat conversations conducted through our website chat widget
• SMS messages sent and received through our Twilio-powered messaging system
• Voice call logs, including call time, duration, and any notes from our team

Worker Location Data

If you are a CleanWorld employee or contracted worker accessing the Worker Portal, we collect GPS location data during active job assignments for dispatch, time tracking, and quality assurance purposes.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website or search query
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill service bookings
• Contact you to confirm, schedule, or follow up on your service request
• Send appointment reminders and service-related communications via SMS or phone
• Respond to your inquiries through phone, text, or chat
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service
• Manage worker assignments, timekeeping, and field operations
• Analyze website traffic and usage patterns (in aggregate form)

SMS Communications

By submitting your phone number and selecting a contact preference, you consent to receiving SMS messages from CleanWorld Restoration regarding your booking, appointment confirmations, and follow-up communications. Message and data rates may apply. You may opt out at any time by replying STOP to any text message.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We use trusted third-party vendors (such as Twilio for SMS and voice communications) who process your information on our behalf under strict confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: If CleanWorld Restoration is acquired or merges with another company, your information may be transferred as part of that transaction.
• Protection of Rights: We may share information when we believe it is necessary to protect the rights, property, or safety of CleanWorld, our customers, or the public.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect analytics data. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

We use basic analytics to understand how visitors use our site. This data is collected in aggregate and is not linked to individual identities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and communication histories are generally retained for a minimum of two years.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe from SMS communications.

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: